Cancellation Policy

Cancellation and Refund Policy

This policy describes the terms related to the cancellation of your subscription with

Osleria (“Company,” “we,” or “our”) for the provided Software as a Service (SaaS)

(the “Service”). By subscribing to our Service, you agree to the terms

of this policy.

Subscription Cancellation

You, the subscriber, have the right to cancel your subscription to the Service at any

time before the start of your next billing cycle.

Automatic Renewal

Our subscriptions automatically renew to ensure uninterrupted access

to the Service. Unless you cancel your subscription before the start of the

next billing cycle, your subscription will automatically continue and you will be charged

for the following subscription period.

Cancellation Process

To cancel your subscription, you must do so through the billing section on

our website. This is the primary cancellation method, as it directly controls

the status of your subscription. If the cancellation does not work,

please disable your ad or content blocker. Only account administrators

will have access to the billing tab. If you are not an administrator, you must contact

your administrator to manage billing.

Billing

The Service is billed monthly and calculated to the minute to avoid

confusion due to time zone differences. This precise billing ensures

that you are charged only for the exact duration the Service was used.

Cancellation Deadline

To avoid being charged for the next subscription period, you must cancel your

subscription before the renewal date. The renewal date is the day before the

end of your current subscription period.

Cancellation Recommendations

We recommend setting a reminder or periodically reviewing your

subscription settings if you are considering cancellation. This proactive approach

will help you ensure that you can make an informed decision about your subscription

before automatic renewal.

Refund Policy

Payments made for monthly or annual subscriptions are generally

non-refundable. This policy is designed considering the nature of our

digital services and the availability of a free plan that allows users

to evaluate our services risk-free.

Refunds will not be issued for the following reasons:

Deciding you no longer need the service after purchase. Purchasing a subscription

but not using the service. Price changes after your purchase. Accidental purchases.

The service not meeting your expectations or preferences. Discovering an alternative

service you prefer. Slow upload or download speeds, which are influenced by your

Internet connection and ISP performance. Video editing taking longer than expected

due to high-definition videos requiring re-encoding. Intermittent technical issues, as we

work diligently to resolve problems promptly. Forgetting to cancel your subscription

or not seeking cancellation assistance from our support team before the renewal date.

Requesting a Refund

In circumstances not listed above, you may request a refund through

the cancellation flow within the billing tab in the dashboard.

Provide feedback in the flow and these requests will be reviewed by our

billing team.

Changes to the Cancellation and Refund Policy

We reserve the right to update or modify this policy at any

time. Any changes will take effect immediately after the publication

of the revised policy on our website. Your continued use of the Service after

any changes to this policy constitutes your acceptance of such changes.